ORDERS & EXCHANGES

 

WHEN WILL I RECEIVE MY ORDER?

All orders are shipped out within 2-3 days of being received. Any overlooked orders will be shipped out every Friday at the latest. All orders are shipped via USPS flat-rate (3-5 business days). International orders will take 7+ business days depending on your country's customs.


CAN I GET A REFUND OR EXCHANGE?

Refunds and exchanges are only allowed in the case that:

  • Order was damaged in the mail
  • Order never arrived

If you believe you have a special case, please use the contact form and we will be with you shortly.


WHEN WILL 'X' BE BACK IN STOCK?

We do our best to ensure all products are aptly stocked; however, online stock and in-person stock are shared. This means many pre-order or products with small stock (charms) are usually quick to run out. We recommend purchasing as soon as possible to ensure your copy.

 

PRE-ORDERS

Pre-order indicates that a product has already initiated the re-stocking process and will ship out once it has arrived to our facilities.

what does 'pre-order' mean?


Quantities are limited; pre-ordering ensures you reserve a copy for yourself. It also ensures the fastest shipping time possible.

WHY SHOULD I PRE-ORDER?


WHEN WILL I RECEIVE MY PRE-ORDER?

Wait times vary depending on when the initial re-stocking order was put in, and the time it takes to produce and ship out from our manufacturers. If you have specific questions regarding where your order is, please e-mail us at support@jisu.design

ALL other questions, please contact us here